All products are listed with prices including VAT. VAT is included at 25% on all items in the store. To shop, you must be 18 years old.

Contact information
It is important that you read through the terms of purchase before placing your order. You are responsible for ensuring that your contact details are accurate, and by completing your purchase, you enter into a binding purchase agreement with us. Incorrect contact details leading to a package being returned will result in a fee for uncollected packages. See below. Therefore, please check that you have provided the correct contact details, i.e., name, address, mobile number for SMS notifications, and email address for order confirmation.

Confirmation of your purchase
Immediately after completing your purchase, an order confirmation will be sent to your specified email address. If you do not receive one, it may be because the purchase did not go through or because you provided an incorrect email address. Please contact us so we can check what happened.

Delivery
Your package will be delivered to the nearest DHL service point. It is your responsibility to collect it within ten days.

Shipping
Shipping costs SEK 49, and we deliver with our partner DHL to a service point. For purchases over SEK 500, the shipping cost to a DHL Service Point is SEK 0.

Uncollected package
If you do not collect your package within ten days from your DHL agent, it will be returned to us. This means that we will charge you for the cost of shipping, return shipping, administrative fee, and handling fee.

Check your package at the agent
When you collect your package from the agent, you should immediately check that the package is intact and not broken or damaged in any way. If the package is broken or damaged in any way, you must report it directly to the agent. The agent is responsible for compensating you if the item is damaged during transport.

Our packages
When we pack your package, we recycle cartons and packing materials as much as possible.

Payment methods
We use Shopify Payments Checkout, which offers payment via card, PayPal, and Klarna.

Your personal data
When you order goods from us, you provide your personal data so that we can send your goods to you. In connection with your registration and order, you agree that we store and use your data in our business to fulfill the agreement with you. According to the Personal Data Act, you have the right to receive the information we have registered about you. If it is incorrect, incomplete, or irrelevant, you can request that the information be corrected or deleted. In that case, please contact us by email.

Disclaimer/product information/color rendering/measurements
We try to be as clear and provide as good information as possible in the product information. What may differ is the perceived size or color. Please read the product information and see what is described regarding size and measurements so you avoid being surprised. We cannot guarantee that the color reproduction is exactly the same on your screen as in reality.

Nor can we guarantee that you will experience a scent in the same way as we do. These are our assessments and may differ from person to person. We cannot be held responsible for hypersensitivity or allergies due to ingredients in a product. If you are sensitive to scents, we do not recommend that you use scented candles or other scented products.

We reserve the right for typographical errors and cannot be held responsible for products being used with poor judgment or insufficient information.

Broken goods/wrong goods
If the package looks intact, but despite this, something inside is broken or if you have received the wrong item, please contact us immediately, but no later than five days after receiving your order.

Safety regarding candle products
It is extremely important that you follow the safety instructions on the warning label at the bottom of the candle. Candles should never be left unattended. Be careful with children and pets so that they do not come into contact with candles.

Candles should not be placed in groups as they can overheat from the heat. Candles in a small or narrow glass have a greater risk of overheating and must not burn for more than 2-3 hours at a time. It is also important to trim the wick so that it is no longer than 2-3 millimeters. If the flame starts to burn strongly, extinguish the candle immediately. An overheated candle is very hot, and you can burn yourself on the glass. For safety, if you happen to forget your candle, always place a candle on a plate or non-combustible surface.

Right of withdrawal
The right of withdrawal means that you have a 14-day right of withdrawal after receiving the goods. This right only applies to unopened packaging. The right of withdrawal does not apply to uncollected packages. For uncollected packages, we charge a fee of SEK 300. Read more under uncollected packages above.

The right of withdrawal applies to unused goods in unopened, undamaged packaging. You are responsible for the return shipping and its cost. Contact us before returning anything for exact information on returns and return address. You can read more about the Distance Contracts Act at konsumentverket.se.

Please note your obligations when exercising your right of withdrawal: You are obliged to keep the item in as good condition as when you received it. You may not use it, but of course carefully examine it. If the item is damaged or lost due to your negligence, you lose the right of withdrawal.

Refund:
If you exercise your right of withdrawal, we will refund the value of the goods as soon as possible, normally within ten days, but no later than 30 days from the day we received the item.

Returns
Returns are at your own expense unless we have made a mistake. Returns must be notified to us before a return can take place. We recommend sending the return as a package so it can be tracked throughout the delivery.

Last updated: December 14, 2024

This Privacy Policy describes how The Friendly Home Stockholm (the "Site", "we") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from a357ec-e7.myshopify.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). The use of "you/your" (etc.) in this Privacy Policy refers to you as a user of the Services, whether you are a customer, website visitor, or other person about whom we have collected information according to this Privacy Policy.

We recommend that you read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example, to comply with new practices or due to other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site, as indicated by the "Last updated" date, and we will take any other steps required by applicable law.

How we collect and use personal data

To provide the Services, we collect your personal data from a variety of sources as described below. The data we collect and use varies depending on how you interact with us.

In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal requirements, enforce any applicable terms of service, and to protect the Services, our rights, and the rights of our users and others.

What personal data we collect

The types of personal data we collect about you depend on how you interact with our website and use our services. When we use the term "personal data," we refer to information that identifies you, relates to you, describes you, or can in any way be linked to you. The sections below describe the categories and specific types of personal data we collect.

Data we collect directly from you

Data you submit to us directly through our services may include:

• Contact information such as name, address, phone number, and email address.
• Order information such as name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information such as username, password, security questions, and other information used to protect your account.
• Customer support information For example, information you choose to share with us when you communicate with us, such as when you send a message via the services.

Certain features of the Services may require you to directly provide us with certain information about yourself. You may choose not to share such information, but in that case, it may become impossible for you to use or access these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (usage data). For this purpose, we may use cookies, pixels, and similar technologies (cookies). Usage data may include information about how you access and use our website and your account, including details about your device, browser, network connection, IP address, and other information about your interaction with the Services.

Information we receive from third parties

Finally, we may also obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies that support our website and services, such as Shopify.
• Our payment processors who collect payment information (e.g., bank account details, credit or debit card details, billing address) for the purpose of processing your payment to distribute your orders and deliver the products or services you have requested, in order to fulfill our contract with you.
• When you visit our website, open or click on emails we send to you, or interact with our services or ads, we or third parties we collaborate with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we receive from third parties will be processed in accordance with this Privacy Policy. Please also see the section below, Third-party websites and links.

How we use your personal data

• Provide products and services. We use your personal data to provide you with the services to fulfill our contract with you, including to process your payments, distribute your orders, to send you messages related to your account, your purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, to arrange shipping, facilitate any returns and exchanges, and other features and functions related to your account. We may also improve your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In that case, Shopify will process your data according to its privacy policy and consumer protection policy.
• Marketing and advertising. We may use your personal data for marketing and advertising purposes, for example, to send marketing, advertisements, and promotional communications via email, SMS, or regular mail, and to show you advertisements for products or services. This may include using your personal data to better tailor the services and advertising on our website and other websites. If you are a resident of the EEA, the legal basis for this processing of personal data is our legitimate interest in selling our products, according to Article 6(1)(f) of the GDPR.
• Security and fraud prevention. We use your personal data to identify, investigate, or take action regarding potential fraudulent, illegal, or harmful activity. If you choose to use the Services and register an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other access information with anyone else. If you believe your account has been compromised, contact us immediately. If you are a resident of the EEA, the legal basis for this processing of personal data is our legitimate interest in keeping our website secure for you and other customers, according to Article 6(1)(f) of the GDPR.
• Communicate with you and improve the service. We use your personal data to offer you customer support and improve our services. This is a legitimate interest for us to be responsive to you, to provide you with efficient services, and to maintain our business relationship with you according to Article 6(1)(f) of the GDPR.

Cookies

Like many others, we use cookies on our website. For more detailed information about the cookies we use to operate our store with Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including to save information about your activity and your settings), to perform analyses and gain a better understanding of how users interact with the services (which concerns our legitimate interest in administering, improving, and optimizing the services). We may also allow third parties and service providers to use cookies on our website to better tailor the services, products, and advertising on our website and other websites.

Automatically accepting cookies is standard in most web browsers, but you can change the settings in your browser to delete or reject cookies. Please note that your experience may be negatively affected if you delete or block cookies, and some services, such as certain features and general functionality, may stop working entirely or in part. Furthermore, blocking cookies may not completely prevent our information sharing with third parties, such as our advertising partners.

How we disclose personal data

Under certain circumstances, we may disclose your personal data to third parties for the purpose of fulfilling contracts, for legitimate purposes, and other reasons covered by this Privacy Policy. Some examples of such circumstances:

• Information may be disclosed to suppliers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, distribution, and delivery).
• Information may be disclosed to corporate and marketing partners to deliver services and advertising to you. Our business and marketing partners will use your information in accordance with their privacy notices.
• When you request or otherwise consent to us disclosing certain information to third parties, for example, to deliver products to you or when you use social media widgets or login-based integrations, we may also share your information.
• Information may be shared with our affiliates or within our group as part of our legitimate interests in conducting a successful business.
• Information may be shared in connection with a business event, such as a merger or bankruptcy, for the purpose of fulfilling applicable legal obligations (for example, in response to subpoenas, search warrants), enforcing applicable terms of use, and protecting and safeguarding the services, our rights, and the rights of our users and other persons.

We disclose the following categories of personal data and sensitive personal information about users for the purposes stated above in "How we collect and use your personal data" and "How we disclose personal data":

Category	Recipient Categories
Identifiers such as basic contact information and certain order and account information Commercial information such as information about orders, shopping, and customer support Internet or other similar network activity, such as usage data Geolocation data, such as locations determined via an IP address or other technical methods	Vendors and third parties who perform services on our behalf (e.g., internet service providers, payment processors, distribution partners, customer support partners, and data analytics providers) Business and marketing partners Affiliates

We do not use or disclose sensitive personal data without your consent or to infer information about you.

With your consent, we share personal data for the purpose of conducting advertising and marketing activities as described below.

Third-Party Websites and Links

Our website may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including whether the information on these websites is accurate, complete, and reliable. Information you provide on wholly or partially publicly accessible sites, including information you share on third-party social networking platforms, may also be viewed by others who use the services and/or those who use these third-party platforms without any restriction on how it may be used by us or third parties. The mere fact that we include such links does not mean that we endorse the content on such platforms, nor their owners or operations, beyond what is expressly stated in the services.

Information Regarding Children

The services are not intended for use by children, and we do not knowingly collect personal data about children. If a child for whom you are a guardian has submitted their personal data to us, you may contact us using the contact information below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware of having "shared" or "sold" (as defined by applicable law) personal data relating to individuals under 16 years of age.

Security and Storage of Your Data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Any information you transmit to us may also lack protection during transmission. We recommend that you do not use insecure methods to send sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need it to manage your account, provide the services, fulfill legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you reside, you may have some or all of the rights below regarding your personal data. However, these rights are not absolute, and they may only apply under certain circumstances, and the law may allow us to deny your request.

• Right to Access/Knowledge: You may have the right to request access to the personal data we hold about you, including information about how we use and share your information.
• Right to Erasure: You may have the right to request that we erase the personal data we hold.
• Right to Rectification: You may have the right to request that we correct any inaccurate personal data we hold about you.
• Right to Portability: Under certain circumstances and with certain exceptions, you may have the right to obtain a copy of the personal data we hold about you and to request that we transfer it to a third party.
• Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to instruct us not to "sell" or "share" your personal data or to indicate that your personal data should not be used for purposes considered "targeted advertising," as defined by applicable privacy laws. If you visit our website with the GPC signal enabled (depending on your location), we will automatically interpret this as a request to deny the "sale" or "sharing" of data for the device and browser you are using to visit the website.
• Restrict Processing: You may have the right to request that we no longer process your personal data or restrict our processing of it.
• Withdraw Consent: In cases where we rely on consent to process your personal data, you may have the right to withdraw your consent.
• Appeal: If we deny your request, you may have the right to appeal our decision. You can do so by responding to our denial notification.
• Manage Communication Preferences: We may send you promotional emails, and you can choose to stop receiving such emails by using the unsubscribe feature found in all our communications to you. If you choose to stop receiving such emails, we may still send you non-promotional messages, such as information about your account or your orders.

You can exercise these rights where indicated on our website or by contacting us using the contact information below.

Your status with us is not affected by exercising your rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a well-founded response to your request. Under applicable law, you may appoint a representative to make requests on your behalf to exercise your rights. Before we accept such a request from a representative, they must provide proof that you have authorized them to act on your behalf, and you may also personally need to verify your identity to us. We will respond to your request within the timeframe specified by applicable law.

Complaints

If you have a complaint about how we process your personal data, please contact us using the contact information below. If you are not satisfied with how we have handled your complaint, depending on where you reside, you may have the right to appeal our decision by contacting us using the contact information below. You may also choose to submit your complaint to the Swedish Authority for Privacy Protection (IMY). For the EEA, you can find a list of responsible supervisory authorities for data protection here.

International Users

Please note that we may transfer, store, and process your personal data outside the country where you reside. Your personal data may also be processed by staff and external service providers (third parties) and partners in these countries.

If we transfer your personal data out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses, or equivalent agreements from the relevant competent authority in the United Kingdom (depending on what is relevant) unless the data transfer is to a country deemed to ensure an adequate level of protection.

Contact

If you have questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please call or email us at info@thefriendlyhome.se, or you can contact us at Minos väg 9, Gustavsberg, 134 44, SE.

With regard to applicable data protection legislation, and unless otherwise expressly stated, we are the data controller for your personal data.